Privacy Policy

At Hill and Dale Outdoors we take your privacy very seriously. This policy explains how we use the information we collect about you and the procedures that we have in place to safeguard your privacy.


Our Privacy Policy at a glance:

  • We will never rent, sell or share your personal information with anyone. Ever.

  • When you trust us with your email address, we take that trust very seriously. We will never sell, lease or share your email address with anyone, for any reason.

  • Your personal details, such as your address, billing information, email address and other information are stored on a fully secure server in one of the most secure data centres in the world.

  • We don't store any of your credit card details at all.

The information we collect and how we use it

When you register with Hill and Dale Outdoors and/or place an order, we need to know your name, delivery address, credit or debit card number and expiry date, e-mail address and telephone number. This information allows us to fulfil your order.

When you register on our site your email address is used by us to send occasional product updates and newsletters. If you do not wish to receive these emails, simply send an email to with the work UNSUBSCRIBE in the message title.

When orders are dispatched, we may pass your telephone number to our courrier. This number is only used if the courrier experiences difficulty finding your address, and is not passed on to any other third parties. The courries will not retain your telephone number after delivery has been made.

We do not pass your details on to any other third party.

By submitting your information you consent to the use of that information as set out in this Policy. Because the Internet infrastructure is global, and it is not possible to predict the routes that information sent over the Internet will take, the information you provide may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between you and us. By submitting your information you consent to this transfer.


Passive Collection of Information

When you visit the Hill and Dale Outdoors site, some information may be automatically collected. For example, it is standard for your Web browser to automatically send information to every Web site you visit including ours. Such information includes your computer’s Internet Protocol (“IP”) address, access times, browser type and language, and referring Web site addresses. We may also collect information about your computer’s operating system and information about your usage and activity on the Site. Usage of third-party tracking software, such as Google Analytics can be used to aid in the collection of such information. 



We may automatically collect certain information through the use of “cookies.” Cookies are small data files that are stored on your hard drive by a Web site. Among other things, the use of cookies helps us to improve the Site and your experience on the Site. We use cookies to personalize your experience and to remember your preferences. If your browser is set not to accept cookies or if you reject a cookie, you may not be able to access certain features or services of the Site.


Security of your information

We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. We use secure socket layer software (SSL) to encrypt all of your personal information including your credit card number and your name and address during transmission accross the Internet. Further to this, we don't ever store any of your payment card details on our server. Hill and Dale Outdoors internal procedures cover the storage, access and disclosure of your information.

The Thawte Secure Site Program allows you to learn more about web sites you visit before you submit any confidential information. When you see a Thawte logo, clicking on it will verify that this web site is secure.


Non-disclosure to third parties

Unless we have your express consent, we will only disclose your personal data to third parties if this is required for the purpose of completing your transaction with us. This is subject to the proviso that we may disclose or transfer your data to a partner company where you have supplied information via a site which is co-branded with that partner company or to members of our own group. If personally identifying data about you may be shared with a partner company, we will tell you before we collect or transfer the data so that you may opt out of this transfer if you wish.

We use your information only as set out in this Policy and will not sell, rent or pass your information on to others for marketing purposes.

Hill and Dale Outdoors may however provide aggregate statistics about our customers, sales traffic patterns and related site information to reputable third-party vendors and relevant affiliate partners, but these statistics will include no personally identifying information. We may also release account information where we believe in good faith that this release is reasonably necessary to comply with the law.


Your consent

By submitting your information and using our web site, you consent to the collection, storage and processing of your personal information by us in the manner set out in this Policy. If we change our Privacy Policy we will post the changes on this web site so that you are always aware of what information we collect, how we use and under what circumstances we disclose it. We will also email you should we make any changes to give you a chance to ask us not to use your information in that way.



The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. Hill and Dale Outdoors shall not be responsible for any detrimental reliance you place on this web site or its contents.

Hill and Dale Outdoors makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Hill and Dale Outdoors howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.

Neither Hill and Dale Outdoors nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.


Contact Us
Speak to a real person

01422 833360 / 835582

Contact Us for more options