For some products we do not hold full stocks for immediate dispatch, but you can still order and we will dispatch as soon as it becomes available. In some cases we may instruct our supplier to dispatch the product direct to you.
All of our suppliers are different and offer different delivery times. When adding the product to the basket, the dispatch time quoted reflects the time taken to get the goods from our supplier. We always aim to dispatch the goods within the times quoted, but if it looks like there's going to be a delay we will contact you with an update.
We use various courriers to dispatch your items. The descision on which one to use depends on your location and the value / size of your order. We use FedEx for the majority of orders over £100 with a delivery address within the UK mainland. Orders below £70 will normally be sent by Royal Mail. Orders above £70 not in the UK mainland will normally be sent by Royal Mail or ParcelForce, but if the weight is above 2kg, an alternative courrier may be used.
When your order is dispatched, we will email you with a dispatch confirmation advising the carrier we have used together with a a tracking number where available.
For items that do not qualify for free delivery in the UK mainland, we charge based on the size and weight of the order. These are split into standard, large and extra large.
An example of a standard order would be a gore-tex jacket, some gloves and some gaiters. A large order could be a tent and a jacket. An extra large order could be 2 sleeping bags and roll mats.
The size of your order is calculated automatically when you add items to your basket and the delivery charge is selected automatically.
The costs when delivering to Scotland are worked out based on the costs we incur from our carriers for the weight of your delivery. If your postcode is listed below, then we define your address to be the highlands and you need to specify this when checking out so that the correct delivery charge is applied. If in doubt, please contact us.
AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56
FK19, FK20, FK21
HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9
IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56
KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17
PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88
PH1, PH5, PH6, PH7, PH8, PH9, PH10, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44
ZE1, ZE2, ZE3
For more information, please contact us.