Contact:



Phone Us:
01422 833360
01422 835582


Visit Us:
39 Burnley road
Friendly
Sowerby Bridge
Halifax
West Yorkshire
Hx6 2tl


Opening Times:
Monday - Saturday
09:30 - 17:30
Sunday
CLOSED




FREE POSTAGE ON ORDERS OVER £34.99!!






Customer Service

We understand that our customers are our business and are constantly striving to improve the quality of our customer service. If there is any way we can improve the level of service we provide we would love to know. Please use the contact us link at the bottom of this page. All feedback welcome

Jump to:

Refunds and exchanges.

Privacy Policy.

Guarentee.

Faulty Goods.

Tips For sending good back.

Climbing Equipment Returns Policy.

I Have lost my returns form.

Contact us.

Refunds and Exchanges

If you find your purchase is unsuitable for any reason we will exchange it or refund the cost as long as they are returned in a new and unused condition within 14 days.

To enable us to do this please complete the details on either the the Refunds Form or the Exchange Form and send it back to us within 14 days.

If purchased in store:

We can only accept returns if you : Enclose the original purchase receipt, Return all original packaging and labelling, Ensure the product is in new and unused condition.

Refunds of postage will only be paid for the return of faulty goods.

If purchased online:

We can only accept returns if you : Enclose the original order confirmation, (What's This?) Return all original packaging and labelling, Ensure the product is in new and unused condition.

Privacy Policy

We do not disclose customers information to third parties At any time, This is private information that we keep to ourselves!

Guarantee

All products are guaranteed against failure due to defective workmanship or materials. The guarantee lasts 12 months from the original invoice (unless otherwise stated) and excludes faults caused by accident, neglect or misuse.

Faulty Goods

Should you need to make claim please return the item with a copy of the original receipt to our shop or post to our customer services department at:

Hill and Dale Outdoors
Customer Returns
39 Burnley Road
Friendly
Sowerby Bridge
West Yorkshire
HX6 2TL

Please indicate clearly the area or part that has failed and ensure that the items are clean, dry condition, otherwise they may be returned to you without attention.

Tips:
We recommend that all items be returned either by SPECIAL or RECORDED delivery with adequate insurance and make a note of the tracking number. Also put sender details on the reverse of returned goods.

We will exchange the item or refund the full cost, including any delivery charges incurred, where appropriate.

When returning faulty goods be aware that items are returned to supplier and any refunds or exchanges may take up to 10 working days.

Climbing Equipment Returns Policy

Please note that for your safety we are unable to exchange or issue a refund for any new and unused climbing equipment once it has left our premises. Please bear this in mind before you make your purchase. (This does not affect your statutory rights)

Lost Returns Form

If you need a refund form please Click here

If you need an Exchange form please Click here

To contact us please Click here email

hillanddale@hotmail.co.uk OR CALL 01422 833360 / 01422 835582